Refund & Cancellation Policies

Cancellations

Professional services that have been rendered and executed in the quantity and time frame promised by Eight18 Studio, LLC cannot be cancelled. Project cancellations before they begin, however, are permitted but subject to cancellation fees and may not be refunded but may be credit on a future project. 

If you would like to cancel any scheduled appointments, please give a 24-hr notice. If you've made an order for any custom items (such as pillows or draperies), please submit your cancellation within 24 hours of ordering.

Please submit any cancellation requests via email to eight18studio@gmail.com with the subject line CANCELLATION REQUEST.

Email cancellation requests must contain the following information: First name, last name, order number, description and email address. Please provide a day time telephone number so that we may call you directly if we have questions regarding your cancellation request.

Every effort will be made to accommodate the cancellation of your order, providing the above information has been submitted within the timeframe outlined above. CANCELLATIONS ARE NOT GUARANTEED NOR AUTOMATIC.

We reserve the right to refuse to process any transaction for any reason or refuse service to anyone at anytime at our sole discretion.

We may update these policies at any time.

Refunds

Please note Eight18 Studio, LLC does not permit the return of, or offer refunds or exchanges, for any professional services such as designs or consultation services.

Design project retainers are also non-refundable.

Please submit any refund requests via email to eight18studio@gmail.com with the subject line REFUND REQUEST.

Email refunds must contain the following information: First name, last name, order number, description and email address. Please provide a day time telephone number so that we may call you directly if we have questions regarding your refund request.

Acts of Nature

Eight18 Studio, LLC will not be held responsible for delays caused by any circumstances beyond its reasonable control, including but not limited to acts of god, war, or industrial dispute.

Delays

Any interruption not caused by the designer and not directly due to the designer’s fault will be accounted for. The designer should be entitled to extra time to complete the project and should not be held responsible for project delays.
 

Should the designer require an extension of time, the client promises to consent to such an extension. The first request for extension can be at no consequence, while any extension after that can be consented to with a penalty. This way the designer is allowed some wiggle room but at the same time the client is protected from unnecessary delays.

We reserve the right to refuse to process any transaction for any reason or refuse service to anyone at anytime at our sole discretion.

We may update these policies at any time.